Our customer service is now automated, and you are able to make alterations to bookings yourself before 7 days of event dates

Please go to the link found on your email confirmation and receipt from our booking agent class bento. Changes required within 7 days or manual changing cost is $10 per person as outlined in our cancellation and rescheduling policy.

CANCELLATION, RESCHEDULING, SUBSTITUTE ATTENDEES

Wesley Taylor Art Studios is usually booked out for weeks in advance, late changes have an impact and we can’t always find replacement participants at short notice. Staff rosters, and arrangements are prepared in advance of each class. These rules are designed to protect our business, but also to ensure if something does come up, you and your friends don’t miss out on a great experience.

Substitute Attendees

If you or any of your party who are named on the booking are unable to attend, you may send someone else to attend the class in their place. Just send them along with your booking name as per on our list

Cancellation

There are no refunds for bookings or gift cards. Gift cards and vouchers are never redeemable for cash or any other form of store credit. Cancellation can be made at any time subject to the following:

Cancellation of a booking up to 7 days before the class date you can reschedule yourself on the booking email you were sent. Assisted reschedule requests where we do this for you is $10 per person.

Cancellation of a booking between 7 days and the class time is $10 cancellation and rescheduling fee. This cost be paid at the time of the reschedule request.

There is no refund exchange or credit in the case of non-attendance for any reason

Rescheduling

Please follow the above cancellation procedure

Wesley Taylor Art Studios GENERAL TERMS AND CONDITIONS

Bookings and Full payment is required in advance.

Pre-paid gift cards are also regarded as payment. You can book online using your gift card code at checkout for payment. Please note that gift cards cannot be used to pay for private events.

All gift cards are non-exchangeable, non-refundable and non-transferable.

All classes are for 18 years and above, there are no exceptions. Under no circumstances can we allow babies, toddlers, children or anyone at all under the age of 18 into the facility on Weekend Night classes of Friday and Saturday nights.

All bookings individual bookings are for one individual and there is no facility for two people to share one booking.

If we haven’t reached the minimum number of participants for a class, we reserve the right at our exclusive option to cancel the class up to 7 days prior to its date. We will inform you within 1 days of the class date and we will give you a reschedule of classes at that time.

​If we have to cancel a class due to unforeseen circumstances including Weather Events or other related bs beyond our control, you will be notified as soon as possible.

ALLERGY POLICY

We have platters available for groups, and note our cater supplies do not offer dietary requirements. This is important to note as we are aware of potential allergies to these foods and the severity of the reactions some individual may experience. In the interest of safety and comfort of everybody attending has a “General Public Allergy Policy”.

This policy applies to all people entering the premises, whether you attend a general class or a private event. Please see our General Public Allergy Policy for more information and to fill in the indemnity form if needed prior to booking a class.

GENERAL TERMS AND CONDITIONS WHEN ATTENDING THE CLASS

START TIME:
Plan to arrive 10 minutes early! It can disrupt the class schedule if people arrive late.

Classes run start on time within 10 minutes. We advise students to arrive on time for the beginning of the class. We kindly ask that you arrive no later than 10 minutes prior to class commencing as we will be starting on time. If a student is late for a class, it is extremely difficult to catch up with the rest of the class and minimise disruption as  instructors will not have the time to interrupt the class and begin again for every late student. If you are more than 10 minutes late for a class you may not be able to start the class.

STUDENT HEALTH RESPONSIBILITY:

You will not attend if you have become ill within 48 hours before your class with any diseases such as colds and flu, diarrhoea, vomiting… As those sorts of diseases can be spread through food, we need to protect all our students. We reserves the right to refuse entry to a class on the day (with no refund or class transfer available) if a student is deemed unwell and at the risk of infecting others during the class. If you become unwell are subject to travel restrictions due to illness we’d be happy to reschedule your classes subject to our cancellation policy. We recommend finding a substitute.

STUDENT ATTIRE:

This is an immersive, hands-on class, casual clothing is recommended as we still no longer lend aprons as we still do covid procedures

CLASS RECORDING:

Please note that some cameras are placed in the school and the classes can be filmed and broadcast live or at a later date. Some classes may be recorded and part of the content may be used for promoting future classes on online channels, including (but not restricted to) Facebook, Instagram, YouTube, and both on our blog and newsletter.

RIGHT TO REFUSE:

We reserves the rights to refuse a student to attend a class/during the class if the instructor or one of his assistants feels they are intoxicated or may cause harm to themselves or anyone else attending the scheduled class or event. These are State Licencing Laws and there are no exceptions.

RELEASE OF LIABILITY:

When participating in a  class or event where the students or participants will be around or using hot and potentially dangerous equipment used in a class environment, the student releases, indemnifies and excludes Wesley Taylor Art Studios,  and their employees from any and/or liability of any kind for any damage or injury is incurred while attending or visiting a class of Wesley Taylor Art Studios.

DAMAGE/LOSS OF PERSONAL PROPERTY:

We will take all necessary care, but accepts no responsibility for the damage to or loss of merchandise or personal belongings left in the venue prior to, during or after a class or event. We are not responsible for the loss or damage of personal items in any form. If a student does happen to leave an item in class, the student has 14 days to retrieve the item otherwise we will donate it to charity.

DAMAGE/LOSS OF  PROPERTY:

The student or function organizer may be held financially responsible for any damage to or loss of our property during the class or event. The cost of repairing any damage to equipment, walls, doors or other parts of the property as a result of inappropriate conduct will be charged to the person or hiring company involved.

CIRCUMSTANCES BEYOND THE CONTROL

Should we be unable to provide for your class or event due to circumstances beyond the control of Wesley Taylor Art Studios is not responsible for any costs, damages or expenses that you may suffer or incur.